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Terms & Conditions

Ebb & Grow Digital Marketing (Ebb and Grow Marketing, LLC)

Last Updated: 8/7/2026

By signing our onboarding form, checking the acceptance box, authorizing payment, or using our services, you (“Client”) agree to these Terms & Conditions (the “Agreement”) with Ebb and Grow Marketing, LLC (“Agency”).

1. Services Agency provides only the digital advertising services listed on the onboarding form (typically Google Ads, Local Services Ads, and/or social media advertising). AGENCY DOES NOT MANAGE GOOGLE BUSINESS PROFILE, WEBSITES, SEO, OR ANY OTHER PLATFORM OR SERVICE UNLESS SPECIFICALLY AGREED IN WRITING.

2. No Performance Guarantees Agency makes no guarantees regarding leads, cost per lead, conversions, revenue, or return on ad spend. Results depend on many factors outside Agency’s control.

3. Platform Disclaimer Google and other advertising platforms (each, a “Platform”) are independent third parties. AGENCY HAS NO CONTROL OVER, AND IS NOT RESPONSIBLE FOR, ACCOUNT SUSPENSIONS, DISAPPROVALS, POLICY CHANGES, BILLING OR VERIFICATION REQUIREMENTS, RANKING DECISIONS, OUTAGES, OR UNAUTHORIZED ACCESS. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. Agency will use reasonable efforts to assist with Platform issues, but resolution rests solely with the Platform.

4. Account Ownership Client owns any advertising accounts that are already in Client’s name. Agency accesses those accounts only to perform the Services.

Accounts and campaigns that Agency builds or manages inside its own manager (MCC) account remain under Agency’s control and contain Agency Materials. These accounts will not be transferred to Client upon termination. Upon request and payment of any outstanding fees, Agency will provide a data export of keywords, geographic targeting, and search term data.

Agency retains all ownership of its methods, campaign structures, bidding strategies, negative keyword lists, templates, tools, and other proprietary materials (“Agency Materials”). No ownership of Agency Materials transfers to Client.

5. Ad Spend & Fees For Google Ads and Local Services Ads, advertising spend is paid by Client directly to the Platform and does not pass through Agency.

For social media advertising, Agency may pay the advertising spend on Client’s behalf and will bill Client for reimbursement on the first of the following month. Client agrees to reimburse Agency for all such ad spend in full.

Management fees are billed monthly in advance and are separate from any advertising spend. Client authorizes recurring charges to the payment method on file. Accounts more than 15 days past due may be suspended until payment is received. Failed payments and chargebacks remain Client’s responsibility. Agency is not responsible for refunding any advertising spend under any circumstances.

6. Term & Termination This Agreement is month-to-month. Either party may terminate with at least 30 days’ written notice (email is sufficient) before the next billing date. Fees already paid are non-refundable.

Agency may suspend or terminate immediately if Client fails to pay, provides false or non-compliant materials, requests actions that may violate Platform policy or law, loses required licenses or franchise rights, or materially breaches this Agreement. Suspension or termination does not waive Client’s payment obligations.

7. Client Materials & Client Responsibilities “Client Materials” means all business information, brand names, logos, ad copy, offers, claims, licensing documentation, photos, and other content provided or approved by Client. Client is solely responsible for the accuracy and legality of all Client Materials and expressly authorizes Agency to use them as reasonably necessary to perform the Services.

Client is also responsible for handling leads, complying with franchise agreements (if applicable), and maintaining its own account credentials. Agency is not responsible for Client’s sales results, customer service, or business operations.

8. Limitation of Liability AGENCY’S TOTAL LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE MANAGEMENT FEES PAID BY CLIENT IN THE THREE (3) MONTHS PRECEDING THE CLAIM. AGENCY IS NOT LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY ADVERTISING SPEND PAID TO PLATFORMS.

9. Indemnification CLIENT AGREES TO INDEMNIFY AND HOLD AGENCY HARMLESS FROM CLAIMS ARISING FROM CLIENT’S BUSINESS, CLIENT MATERIALS, OR CLIENT’S BREACH OF THIS AGREEMENT OR ANY PLATFORM OR FRANCHISE RULES.

10. Governing Law This Agreement is governed by the laws of the State of Georgia. Any disputes will be resolved in the state or federal courts located in Georgia. ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER IT ARISES, OR IT IS PERMANENTLY BARRED.

11. Modifications & Entire Agreement Agency may update this Agreement by posting the revised terms to this page with 30 days’ notice; continued use of the Services after the effective date constitutes acceptance. This Agreement, together with the onboarding form, is the entire agreement between the parties and supersedes all prior discussions, proposals, and representations, whether written or oral. No representation not contained in these documents is binding on Agency.

Questions? Contact us at [email protected] or (888) 322-5079.