Refund & Delivery Policy
Ebb & Grow Digital Marketing
(Ebb and Grow, LLC)
Last Updated: 10/27/2023
Welcome to Ebb & Grow Digital Marketing’s Refund & Delivery Policy. This policy describes how we handle refunds and the delivery of our digital marketing services.
At Ebb & Grow Digital Marketing, our primary goal is to ensure our clients’ satisfaction. We understand the need for flexibility and clarity when it comes to payments and the delivery of our services. This policy aims to set clear expectations and guidelines in these areas.
2. Delivery of Services
2.1. Timeframe: Once an order is placed and payment is received, we will commence work on your project as per the agreed-upon schedule. The delivery timeframe will be as stipulated in our service agreement.
2.2. Delivery Method: As a digital marketing agency, our services are delivered online, which may include reports, campaign setups, analytics dashboards, and other digital assets. Clients will receive these deliverables through email, a secure cloud storage service, or our client portal, as we deem appropriate.
3.1. General: Refunds will be considered on a case-by-case basis. We encourage our clients to reach out to us if they are not satisfied with the services received.
3.2. Eligibility: Refunds will typically be provided in cases where:
- We have not delivered the service as per the agreed-upon terms.
- There were billing errors.
3.3. No Refunds: No refunds will be provided if:
- The client changes their mind after the commencement of the campaign.
- The client stops the campaign without a valid reason that is attributable to our performance.
3.4. Procedure: To request a refund, please contact your account manager with your order details and the reason for the refund request. We will review the request and get back to you within 5 business days.
We may update this policy from time to time. Any changes will be posted on this page, and the date modified can be viewed at the top of the page.
5. Contact Us
If you have any questions or concerns about this policy or our services, please reach out to us at [email protected].